What’s the story behind C Teleport?

Before C Teleport, we couldn’t understand why changing your flight was so difficult – we thought that surely there must be a more flexible approach. The process was incredibly time-consuming, often manual, and not at all transparent. Identifying a gap in the market, we built a company to assist business travelers in easily planning and adjusting their travel. With C Teleport, we ensure complete transparency and facilitate instant changes.

What challenges has C Teleport faced? What did they teach you?

Initially we assumed there must be APIs that allow ticket changes. However, we soon realized the entire business travel market was struggling with this issue due to a lack of automation. Our solution was to use machine learning models, but that was not an easy fix: It required months of research and development, including data collection, markup, and training models. This was such a big challenge it nearly led to our business closing. However, we overcame it, and now we own a unique technology that’s in high demand.

What sets C Teleport apart from your competitors?

We are the only company in the world that does the following two things:

1. We automate trip changes and cancellations.
2. We offer deep integration with enterprise software.

Our competitors are either offline travel agents, who are slow and cost inefficient, or online travel agents, who don’t have the capacity to change and cancel flights.

What are C Teleport’s main goals in the coming few years?

We are on a mission to enable 1 billion business travelers to plan and re-plan their trips. To achieve this, we aim to maintain rapid growth while staying profitable, which is an interesting challenge.

As a leader, what core values or principles guide you and your company?

1. Public, demonstrable progress: We openly share our plans and results across the company to ensure transparency.
2. Celebrate success and failures: We publicly acknowledge company milestones, be it positive or negative ones.
3. Agree or disagree, but commit: We are a team and we need to have everyone onboard to move in the same direction.

What motivated you to join the Techleap Rise programme?

I wanted to meet other scaleups and learn more about their current challenges and share thoughts on how to grow more rapidly. We face similar problems – sharing our experiences helps us solve these problems faster.