[00:04:48] Constantijn: What was the major issue you wanted to solve?
We were students when we started running our own online store. Once you received an order it was nice, payments already went automatically, but once you actually had to ship your order it got complex. We didn’t want to do all the manual work that you had to do back then.
For example, the Dutch post used an outdated offline Windows programme, which meant that we had to copy-paste every single order, as well as the person’s contact details, address, etc. Naturally, you make mistakes, as there were no automated checks. Even though all this information was already registered in our online store, we weren’t able to just send a request to the Dutch postal services for a shipping label. Back then, things were really complex and the fees we were paying per parcel were way too high.
So we decided to solve it ourselves. The first thing we did was negotiating with the Dutch post for cheaper shipping fees. We saw the need for a solution like Sendcloud, as lots of people with small businesses were complaining about the same things we experienced across various online forums. This is when we knew there is a bigger mission to accomplish than selling phone accessories online, which, of course, is also nice.